Returns Policy

RETURNING PHYSICAL PRODUCTS

We hope you love what you bought, but if you are unhappy with your order for any reason, we will exchange or refund physical products (paper patterns etc) returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement. If you would like to return your purchase for another reason, we are happy for you to do so within 14 days of purchase.

To return a physical product, email hello@madebyjacksmum.com before posting. Postage costs both ways are the responsibility of the purchaser and are non-refundable, unless the return is because of a product fault or error on our part. The address for returns is: Made by Jack’s Mum, 1 Abbey Lane, Healaugh, LS24 8DF.

Refunds on physical products will be issued to the original method of payment once the returned items are received and within 14 days from the date of cancellation. We cannot be held responsible for items that are lost or damaged in transit.

RETURNING DIGITAL PRODUCTS

We hope you enjoy your digital sewing pattern. Please read the product information carefully before purchase – due to the instant nature of their format, once you have downloaded or started to download a digital pattern. If there is a fault with the product, you have the right to request a repair or replacement of the product – please get in touch if you believe this is the case. If we can’t fix it within a reasonable time, we will offer you a full or part refund.

If you change your mind or would like to return the digital product for another reason, we will offer refunds or exchanges within 14 days of your order only if you have not started downloading your order.

To return a digital product, email hello@madebyjacksmum.com. We reserve the right to refuse any refunds on non-faulty products where we can see that the download link has already been accessed.